Shipping Policy
At CAPED, we’re dedicated to ensuring a smooth and timely shipping experience. Here’s what you need to know:
Order Processing
Orders are typically processed and shipped within 1-3 business days of purchase.
We do not process or ship orders on weekends or holidays. During peak times or promotions, processing times may take slightly longer.
Shipping Options
Domestic Shipping (U.S.): 3-5 business days (including warehouse processing time).
International Shipping: Delivery times typically range from 10-15 business days, but may extend to 12-17 business days depending on your location and customs clearance.
Shipping Rates
All orders are shipped from Las Vegas, Nevada. Shipping rates are calculated at checkout based on the weight and destination of your order, but it typically ranges between $5-$20.
Free shipping is offered on all orders U.S. orders over $200
Tracking Your Order
Once your order has been processed and shipped, you will receive a confirmation email with a tracking number. Use this number to monitor your package every step of the way.
Undelivered or Missing Packages
If your package has not arrived within the estimated delivery timeframe:
- Double-check with neighbors or nearby doors to ensure it wasn’t mistakenly delivered.
- If the package remains missing, please email us at [info@getcaped.com] and Include:
- Your full name
- Shipping address
- Email used to place the order
- Order number
Our team will investigate and resolve the issue as quickly as possible.